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Getting started

This guide covers account creation, login, and an overview of the RapidCert portal for contractors/suppliers.

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Creating your account

Your client provides a signup link specific to their organisation. You must use this link to register — it connects your company to the correct client group.
1

Open the signup link

Navigate to the URL provided by your client.
2

Enter your NZBN

Enter your NZBN (New Zealand Business Number) to identify your company. Click Check NZBN to verify your details.
3

Accept the terms

If you are registering a new company, tick the checkbox to agree to your client’s programme terms and privacy policy, as well as RapidCert’s Terms of Service and Privacy Policy, then click Continue to Registration. All four documents apply to your account.
4

Complete your company information

Fill in the registration form:
  • Registered Name — your official company name (auto-populated from your NZBN lookup)
  • Trading Name — optional, if you trade under a different name
  • Full Name — your name as the primary contact
  • Position — your role within the company
  • Your Email (for login) — the email address you will use to log in
  • Company Email — a shared company email address (optional)
  • Phone — a valid NZ phone number
  • Address 1, Address 2 (optional), City, Post Code
Review your details, then submit the form.If this is a new RapidCert account, RapidCert emails you a verification link. Opening the link verifies your email address and signs you in, taking you to your dashboard, or to company selection if you belong to more than one company. If RapidCert cannot sign you in from the link, the page confirms that your email is verified and offers Go to Login so you can sign in with a one-time code.If you are signed out and register with an email address that already has a RapidCert account, sign in with that account after registering. If you have no other active company, the new company is ready to use when you sign in. If you already have an active company, the new company stays pending until you activate it from the company selection screen.If the signup page has an offer and you are eligible, your dashboard and registration email show its percentage and expiry after registration.
The client’s terms and privacy pages are also linked from the bottom of the signup page, alongside RapidCert’s Terms of Service and Privacy Policy.

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Logging in

RapidCert uses passwordless authentication — there are no passwords to set or remember.
1

Enter your email

Go to the login page and enter the email address you registered with.
2

Enter the one-time code

A 6-digit code is sent to your email. Enter it on the login page.
Codes expire after 10 minutes. If yours expires, request a new one.
Use a work email address that you have ongoing access to. All login codes and notifications are sent to this address.

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Portal overview

Once logged in, the portal is organised into these areas:

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Managing users

You can add other people in your company through User Management in the sidebar.
1

Click Add User

Enter the new team member’s email address and click Continue.
2

Complete their details

If they are new to RapidCert, fill in their Full Name (required) and optionally their Job Title and Phone. Click Add User to send the invitation.
If the person already has a RapidCert account, including a viewer account for the admin portal, RapidCert shows that they are already a RapidCert user and sends them an invitation to join your company. Their access to your company starts when they accept it. An email address that belongs to an administrator or assessor account can’t be added. You need active company membership and must either have administrator access for that company or have created it to use User Management to view or change the team. One team member is designated as the primary contact for communications, but that designation does not grant user-management access by itself.

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Updating your name and email

Open Settings and select the Profile tab to change your Full Name or Email Address, then click Save Changes. RapidCert saves your email address in lowercase without surrounding spaces, so sign in with the new address afterwards. An email address already used by another account can’t be saved. If you also have viewer access to the admin portal, your administrator manages your email address. Changing it here shows Your email address is managed by your administrator. You can still change your name.

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Troubleshooting

  • Check your spam or junk folder
  • Ensure you entered the correct email address
  • Wait a few minutes and try again
  • Contact support if the issue persists
Codes are valid for 10 minutes. Request a new one from the login page.
To prevent abuse, login attempts are rate-limited. If you see this message, wait a few minutes before trying again. The rate limit automatically resets after the waiting period.
If your NZBN matches an existing RapidCert company, the signup page shows recovery options instead of the registration form.
  • If the company is already linked to the client and an eligible primary contact is available, the modal shows a masked email address. If that address is yours, click Email sign-in code. RapidCert sends the code and takes you to the login page. Enter the full email address, click Continue to Code, then use the code from the email. Otherwise, ask an authorised company user to sign in and add you through User Management.
  • If the company is not yet linked to the client, click Email primary contact to ask the existing primary contact to authorise the connection.
  • If RapidCert cannot offer either action, use the support contact shown in the modal.
Never ask another user to share a sign-in code or request a code intended for them.After an authorisation request is sent, click Done to close the modal. Before sending an email, you can choose Choose a different company to try another NZBN.
  • Check that your NZBN is correct
  • Clear your browser cache and try again
  • Try a different browser
  • Contact support with the error message
Registration must be completed using the signup URL provided by your client. Contact your client if you’re unsure which link to use.
A pending company membership must be activated before you can enter that company. Click Activate beside the company.RapidCert checks the membership again after the activation request:
  • If activation succeeds, the company opens automatically.
  • If the request result is uncertain or activation is still processing, the button changes to Check status. Click it to check again.
  • If activation succeeded but your session has not caught up, the button changes to Refresh access. Click it to reload your company access.
  • If the company is still pending after a definite failure, the button returns to Activate so you can try again.
If the company remains pending after retrying, contact support with the company name and the message you saw.

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Next steps

Company setup

Set up your company profile

Evaluations

Start your first evaluation