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Evaluations

Evaluations are the core of the RapidCert platform. An evaluation is a structured questionnaire that assesses your company’s compliance with specific requirements set by your client.

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Accreditation and certification

The terms “accreditation” and “certification” are used interchangeably in RapidCert. Your dashboard refers to “accreditations”, while the outcome of a successful evaluation is a “certification”. They refer to the same process.

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Accreditation slots

Each accreditation card represents an accreditation slot — a specific instance of an evaluation type assigned to your company. Some client groups assign multiple slots of the same type (for example, two Health & Safety slots for different sites or projects). In these cases, a slot label is shown on the card to help you identify which slot is which. You do not set the label yourself; it is assigned by your client group administrator. Once set, it follows the accreditation everywhere it appears — see Labelled accreditation slots for the full list of places you will see it.

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Starting an evaluation

Evaluations are managed from your Dashboard. Each accreditation card represents an evaluation type available to you. To start an evaluation, click Begin Accreditation on the accreditation card. If payment is required, the payment flow opens first — payment is always taken before the evaluation is created. Once payment is complete (or if no payment is required), the evaluation is created and you can begin answering questions. For renewals, click Renew on the accreditation card. The same payment and setup flow applies.

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Accreditation categories

Some evaluation types ask you to choose an accreditation category and, when the category has subcategories, a subcategory during setup. These selections describe the type of work your company performs and are recorded against the evaluation. When you renew an accreditation, your previous category and subcategory are pre-filled. Review the selections and update them before continuing if your work has changed. The recorded category and subcategory also appear on your dashboard and in your evaluation history.

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Copied answers in renewals

When you start a renewal, RapidCert automatically copies eligible answers from your previous approved evaluation into the new one. Text answers, yes/no responses, and selections are pre-filled as in-progress so you can review and update them before submitting. File uploads are not copied and must be re-uploaded. If answers were copied, a notice appears at the top of the evaluation:

Previous answers copied N previous answers copied into this renewal. Please review the copied answers and upload any required files again.

Review every copied answer before submitting — requirements may have changed since your last evaluation.

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Completing questions

Each evaluation is divided into sections containing questions. Questions may ask for text responses, yes/no answers, selections from a list, dates, numbers, or file uploads.

• Required questions are marked with an asterisk (*). You must complete all required questions before submitting.
• Optional questions can be skipped but may strengthen your submission.

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Marking questions as answered

After completing a question, tick the Mark as answered checkbox to confirm you have finished it. Questions that are not marked as answered will prevent submission, even if they contain a response. If a question requires a minimum number of file uploads, the Mark as answered checkbox is disabled until you have uploaded the required number of files. An inline hint below the checkbox shows how many more files are needed (e.g., “2 more files required (min. 2)”).

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Uploading files

RapidCert checks each file before starting an evaluation upload. An empty file is rejected without being uploaded, and you will see [filename] is empty. Choose a file that contains data. Open the file to confirm it has content, then select it again or choose a different file.

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Improving text responses with AI

The Improve Text button appears below text and long-text responses while the question is editable. It is available in Draft evaluations and for questions that have been unlocked for you in Needs Work.

1. Enter your response, then click Improve Text
2. Review the original and suggested text
3. Click Accept Changes to replace your response, Keep Original to discard the suggestion, or Try Again to request another suggestion

The suggestion is not applied until you accept it. If your response does not need changing, RapidCert tells you and leaves the original text in place.

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Saving progress

Your progress is saved automatically as you work. You can close the browser and return later — look for the Response saved indicator to confirm your work is preserved.

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Directives

Some evaluation templates include directives — commitments or expectations that your organisation must acknowledge before you can submit. These are set by the administering body and may cover topics such as health and safety obligations or terms of service. When directives are attached to a template:

1. Review the directive content and any attached files or links
2. Click Accept & Continue to confirm your acknowledgement
3. The Submit Evaluation button becomes available

Your acceptance is timestamped and recorded.

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Submitting an evaluation

When you are ready to submit:

1. Click Submit Evaluation
2. Tick the confirmation checkbox to confirm you have reviewed all your responses
3. Confirm to submit

The system validates your submission. If any issues are found, you will see an error modal listing:

• Missing Responses — required questions that have not been answered
• Insufficient Attachments — questions that require more document uploads
• Invalid Responses — questions with responses that need correction

If required insurance policies are missing or incomplete, a separate insurance validation modal is shown. Each required policy must be at least pending verification before you can submit. Address all issues before submitting again.

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After submission

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Status tracking

Your evaluation status is shown on the accreditation card on your dashboard:

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What you can see and do in each status

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Email notifications

You receive email notifications when:

• An assessor requests changes (Needs Work)
• Your evaluation is approved

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Addressing feedback (Needs Work)

If your evaluation requires changes, you receive an email notification letting you know that action is required. When you open the evaluation from your dashboard, you will only see the questions that have actions assigned — the assessor has flagged these specific questions with action items explaining what to change.

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Score reviews

If your evaluation has been assessed and you believe the score does not accurately reflect your submission, you can request a score review.

• A score review is an independent reassessment by a different assessor
• The original assessor is not involved
• The review may be free or require a non-refundable fee, depending on the evaluation type
• The updated result replaces the original score

To request a score review, click Request Review on the accreditation card on your dashboard. You must provide a reason for your review request.

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Evaluation history

Click Show History on an accreditation card to view past submissions, download certificates, view assessor feedback, and track certification expiry dates. When recorded, each evaluation’s category and subcategory are shown with a Current, In progress, or Previous prefix.

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Next steps