Notification settings
You can control which email notifications you receive from RapidCert.Notification types
By default, all notifications are enabled.
What “transactional emails” covers
Unticking Transactional emails for a user suppresses the following emails to that user:Payment receipts are not controlled by this toggle. Receipts always go to the person who made the payment, regardless of their transactional setting.
Who receives each email
For transactional emails, recipients are selected from your company’s active users:- The primary contact receives the email in the To field.
- All other active users receive it in CC.
- Any user with Transactional emails unticked is removed from that specific email — other users are unaffected.
- If the company-level Transactional emails toggle is unticked, the company email address is dropped from CC. Individual user emails are still sent according to each user’s own setting.
- If the primary contact has transactional unticked, the next active user who still has transactional enabled is promoted into the To field. If no eligible user remains (for example, a single-user company where that user has transactional unticked, or every active user has unticked it), the email is not sent to anyone at your company.
Notification levels
Settings can be configured at several levels, from broad to specific:
More specific settings override broader ones. For example, you can keep company-level expiry notifications enabled but disable reminders for a specific certification you are intentionally letting expire.
Insurance policy expiry reminders are controlled by the certification they are linked to. There is no separate toggle for individual insurance policies.
Managing settings
1
Open notification settings
Navigate to Settings in the sidebar and select the Notifications tab.
2
Configure company and user preferences
Your settings are grouped by company. Toggle Transactional emails and Expiry notifications at the company or user level.
3
Configure certification preferences
Expand a certification to toggle its expiry notifications. Linked insurance policies are shown for reference — they follow the certification’s setting.If your company has more than one accreditation of the same type (see Labelled accreditation slots), each slot appears here as a separate row with its label attached (for example
SHEPrequal Assessment - Auckland Hotel) so you can toggle reminders for each slot independently.4
Save
Click Save Changes.
If you belong to multiple companies, each company has independent notification settings.
If your company is associated with more than one customer, admins cannot change your notification toggles on your behalf — only you can edit them from this page. This prevents different customers from setting conflicting preferences on the same company.
What you can and cannot disable
Next steps
Billing & payments
View payments and receipts
Getting started
Return to the overview